FAQ
1. How do I choose the right size?
Fit may vary depending on the style. On each product page, you can use the“Find Your Size”tool to help identify the best size for you. We also recommend checking the specific fit information provided for each model.
2. Do all Pro-Keds styles fit the same?
No. Some styles have a roomier fit, while others are more fitted.
The Royal Classic offers more room in the forefoot; the Racer 77 and II Orbit have a slimmer fit; while the Intrepid, Court Ace, and Field King have a regular fit.
1. How does the Royal Classic fit and what are its key features?
The Royal Classic has a wide fit, with extra room around the forefoot and a broader shape. We generally recommend choosing your usual size.
Inspired by the Pro-Keds archives from 1949, it is available in leather or suede, with contrasting panels, a leather lining, and an internal elastic band designed to make the shoe easier to slip on. The rubber sole reflects the brand’s heritage through the iconic red-and-blue Pro-Keds branding.
2. How does the Racer 77 fit and what are its key features?
The Racer 77 has a slim fit, sitting closer to the foot with a narrower shape. If you have wider feet, you may want to consider going one size up.
The style reinterprets the iconic Pro-Keds running shoe from 1977 and features a lightweight nylon upper with leather and suede panels, creating a sporty look with a retro feel.
3. How does the Intrepid fit and what are its key features?
The Intrepid has a regular fit with a standard width. We recommend choosing your usual size.
It is a vulcanized sneaker with a solid, distinctive construction. The style is available in high-top, low-top, and boot versions, with uppers in canvas, leather, or suede. The full rubber sole is created through the high-temperature bonding of five layers of foxing, providing structure, grip, and flexibility.
4. How does the II Orbit fit and what are its key features?
The II Orbit has a slim fit, sitting closer to the foot with a narrower shape. We generally recommend choosing one size up.
Available in Hi and Lo versions, it is a premium Made in Italy sneaker crafted from suede with leather inserts. It features a handcrafted rubber sole with Rubber Fusion® technology and a Vibram® base, designed to provide durability, flexibility, and structure. A leather lining and refined detailing complete the construction.
5. How does the Field King fit and what are its key features?
The Field King has a regular fit with a standard width. We recommend choosing your usual size.
Originally developed as a mid-top sneaker for the New York Jets, it has now been reinterpreted with a contemporary approach. It features a leather upper, sometimes complemented by suede inserts, a layered construction, a reversible tongue, and distinctive side details that give the style its bold character.
6. How does the Court Ace fit and what are its key features?
The Court Ace has a regular fit with a standard width. We recommend choosing your usual size.
Inspired by the first tennis shoe developed by Pro-Keds in the late 1970s, it is a clean, balanced low-top sneaker available in canvas, suede, or leather, with contrasting panels, technical details, and a branded rubber sole.
7. What is included in the box?
Pro-Keds styles generally include abranded dust bagand anextra pair of laces, as specified in the details of each individual product page.
1. How should I clean Pro-Keds nylon sneakers?
For nylon uppers such as those on the Racer 77, use a soft brush with water and mild soap, working gently over the surface. Wipe with a damp cloth and leave the shoes to air dry away from direct heat sources such as radiators or hair dryers.
2. How should I clean Pro-Keds leather sneakers?
For styles with leather uppers, such as the Royal Classic, Field King, or leather versions of the Intrepid and Court Ace, first remove surface dirt with a dry cloth. Then use a slightly damp cloth with a small amount of mild soap.
Dry the leather immediately with a clean cloth, as prolonged exposure to moisture may affect its structure. Finish with a light application of neutral leather cream to help maintain softness and shine.
3. How should I clean Pro-Keds suede sneakers?
Suede styles such as the II Orbit, as well as suede versions of the Royal Classic, Racer 77, Intrepid, Court Ace, and Field King, should be cleaned dry.
Use a suede brush on the dry material, always with gentle strokes. For more stubborn marks, carefully rubbing them with a clean white pencil eraser may help. After cleaning, brush against the direction of the fibres to restore the suede’s natural texture.
4. How should I dry Pro-Keds sneakers?
Regardless of the material, always allow your sneakers to air dry. Place newspaper inside the shoes to help them retain their shape and absorb moisture from the inside.
Avoid direct heat sources such as hair dryers or radiators, as these may deform the upper, damage the materials, or compromise the structure of the sole.
1. Which payment methods do you accept?
We accept major credit and prepaid cards, as well asPayPal. You can also pay by card through PayPal without creating an account.
2. Can I pay in instalments?
Yes. In countries where the service is available, you can choose Scalapay and pay for your order in 3 or 4 instalments.
Scalapay is currently available for orders placed from:
Austria, Belgium, Finland, France, Germany, Italy, the Netherlands, Portugal, and Spain.
The applicable terms and conditions will be displayed directly at checkout.
3. Can I request an invoice?
Yes. During checkout, you can select the option for business purchases and enter the required billing and tax information.
4. Why is my payment not going through?
We recommend checking that the information you entered is correct, that your card is enabled for online purchases, and that you have sufficient available balance or credit.
If the issue persists, please contact your bank or the provider of your chosen payment method. For further assistance, you can contact Customer Care at customercare@prokeds1949.com.
1. How much does shipping cost?
Express shipping is free throughout USA.
For shipments to other countries, shipping costs and conditions are calculated according to the destination and shown before the order is confirmed. Any applicable customs duties and taxes are excluded and remain the responsibility of the customer.
2. How long will it take to receive my order?
Available products are generally delivered within 5 business days in Italy and within 4 to 6 business days in EU countries and other international destinations, starting from payment confirmation.
Orders are generally handed over to the courier within 2 business days for domestic shipments and within 3 business days for international shipments. Orders and deliveries are processed on business days only. Delays may occur during public holidays or periods of high demand.
3. How can I track my order?
Once your order has been shipped, you will receive an email with the information you need to track its progress.
4. What should I do if my parcel arrives damaged?
When your parcel is delivered, please check that the packaging is intact. If you notice any damage or signs of tampering, take photos before opening the parcel, keep the original packaging, and contact Customer Care atcustomercare@prokeds1949.comwithin 3 days of delivery, including the photos and your order details.
1. Can I return an item?
Yes. You can request a return within14 days of deliveryby completing the dedicated form in the“Request a Return”section.
2. What condition must the product be in when returned?
The product must be returnedintact, unworn, and complete with all original tags and packaging.
3. Is return shipping free?
No. Return shipping costs are generally the responsibility of the customer, except in the case of defective products or returns specifically authorized by Customer Care.
For returns made from a country other than the original shipping destination, any additional logistics or customs costs will also remain the responsibility of the customer, unless otherwise approved by Customer Care.
4. Can I exchange an item for a different size, colour, or style?
If you would like to change the size, colour, or style, please contact Customer Care before starting the return process. Requests will be assessed on a case-by-case basis.
Unless otherwise authorized, you will need to return the original item and place a new order.
5. How will I receive my refund?
Refunds are issued to the same payment method used for the original order, once the returned product has been inspected and approved.
6. Can I return a product purchased from a retailer or another website?
No. Pro-Keds can only process returns for purchases made directly through the official Pro-Keds website.
1. How can I contact Customer Care?
You can contact Customer Care at customercare@prokeds1949.com, Monday to Friday, from 9:00 AM to 6:00 PM CEST.
You can also use the form available on the Contact page.